Josh was amazing. He was very patient with my mom each year on choosing a health plan. We had been to all the different presentations on healthcare and still had no idea what each of the terms meant. He explained co-insurance, co-pays, deductibles, prescription plans, and supplements to us in a way that we were able to understand. He was able to use my mom’s information about her prescriptions and doctors that she was currently on to explain in actual facts and not hypotheticals how each plan was different and the pros and cons of each. Josh really understood how to be kind, patient, courteous, and friendly with my mom. Josh’s personality and excellent service made the insurance buying process enjoyable and comforting. I had not thought that was possible.
Not only was Josh an expert in choosing the plan, he was also available afterwards for questions and to give suggestions. My mom built a personal relationship with Josh and looked forward to seeing him every year. When she passed in January, I reached out to let Josh know. He had become part of our family and took care of her as if she was his mother. I could not have had a better experience. Now that she has passed, it is a relief that we are not drowning in debt from her medical care. We know we were able to give her the best healthcare options without being fearful about the cost, because we were prepared. This could not have been possible without Josh.